At CampFold LLC, we want our customers to have a clear understanding of our return, exchange, and refund procedures. This Refund & Return Policy explains the conditions and process for returning products purchased through our website.
By placing an order with CampFold LLC, you acknowledge and agree to the terms outlined below.
1. 30-Day Return Policy
Customers may request a return within 30 calendar days of the date the order was delivered.
To be eligible for a return, the product must meet the applicable conditions described below. Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.
2. Return Conditions
To qualify for a return, the product should generally:
- Be returned within 30 calendar days of delivery.
- Be unused and in resalable condition.
- Not show signs of unreasonable use, damage, stains, or modification.
- Include the original packaging, where reasonably possible.
- Include all original accessories, parts, manuals, and other materials supplied with the product.
- Be accompanied by valid order information or proof of purchase.
We reserve the right to refuse a return if the product does not meet the applicable return conditions.
If a product has been used, damaged, or altered after delivery for reasons not attributable to a product defect, the return may be rejected or the refund may be reduced to reflect the diminished value, to the extent permitted by applicable law.
3. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at [email protected].
Please provide:
- Your order number
- A description of the issue
- Photos or other relevant information when requested
After reviewing the issue, we will provide instructions regarding the appropriate resolution.
For returns resulting from a confirmed product defect, damage caused during delivery, or an error made by CampFold LLC, CampFold LLC will generally cover the applicable return shipping costs.
4. Returns for Other Reasons
If you are returning an eligible product for reasons unrelated to a product defect, shipping damage, or an error made by CampFold LLC, the customer is generally responsible for the return shipping costs.
Original shipping charges, if any, may not be refundable unless otherwise required by applicable law or the return is the result of an error or issue for which CampFold LLC is responsible.
5. How to Request a Return
To request a return, please follow these steps:
Step 1: Contact Us
Email [email protected] within 30 calendar days of delivery. Please include your order number and explain the reason for your return request.
Step 2: Receive Return Instructions
Our customer service team will review your request and, if the return is eligible, provide return instructions.
Step 3: Prepare the Product
Pack the product securely with the original packaging and included accessories, where applicable, to help prevent damage during return shipment.
Step 4: Ship the Return
Send the approved return to the return address provided below or in the return instructions supplied by our customer service team.
Return Address
CampFold LLC
10900 STONY BROOK DRIVE
ANCHORAGE, AK 99516
United States
Please do not send a return to another address unless specifically instructed by CampFold LLC.
6. Exchanges
We may accept exchanges for eligible products subject to product availability.
To qualify for an exchange, the product should generally:
- Be requested within 30 calendar days of delivery.
- Be unused and in resalable condition.
- Be returned with its original packaging and included accessories, where applicable.
- Not have been damaged, modified, or unreasonably used.
If the requested replacement product is unavailable, we may offer an alternative resolution, such as a refund for the eligible returned product.
For exchanges caused by a confirmed product defect, incorrect item, or fulfillment error, CampFold LLC will generally cover applicable return shipping costs.
For exchanges requested for other reasons, the customer may be responsible for applicable return shipping costs.
7. Return Processing Time
Once the returned product is received, please allow approximately 3–5 business days for our team to inspect and process the return.
If the return is approved, the refund will generally be initiated after the inspection is completed.
8. Refund Processing
Approved refunds will generally be issued to the original payment method used for the purchase.
After CampFold LLC processes the refund, the time required for the funds to appear in your account may depend on your bank, credit card company, or payment provider.
In general, customers should allow approximately 5–10 business days after the refund is processed for the funds to appear in the original payment account.
9. Partial Refunds
In certain circumstances, a partial refund may be issued when permitted by applicable law, including where a returned product has diminished value because of handling or use beyond what is reasonably necessary to inspect the product.
Any applicable reduction will be evaluated based on the condition of the returned product.
10. Non-Returnable Situations
A return may not be accepted when:
- The 30-day return period has expired.
- The product has been significantly used or damaged by the customer.
- The product has been modified or altered.
- Required components or accessories are missing.
- The product cannot reasonably be resold due to customer-caused damage or condition.
- The customer does not follow the return instructions provided by CampFold LLC.
These restrictions do not limit any rights or remedies that cannot legally be excluded under applicable law.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
12. Refunds for Cancelled Orders
If an order is successfully cancelled before shipment and payment has already been collected, an eligible refund will generally be issued to the original payment method.
The timing for the refund to appear in the customer’s account depends on the applicable payment provider or financial institution.
13. Return Shipping Responsibility
The responsibility for return shipping costs depends on the reason for the return:
Product defect, shipping damage, or CampFold LLC fulfillment error: CampFold LLC will generally cover the applicable return shipping costs.
Customer-requested return for other reasons: The customer is generally responsible for return shipping costs.
This policy is subject to applicable consumer protection laws.